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Supplemental Staffing

Need more bandwidth? Breathe easier. We can help!

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Get the Extra Program Help
You Need

When your advocacy program starts spinning too many plates to keep in the air, we'll taken on some of those plates. Our supplemental staffing gives you skilled help—hourly, flexible, no F/T overhead. With three levels of experience, we keep your program balanced and responsive without stretching your core team past the breaking point.

We’ve Got You

I’ve been thrilled with the staffing services provided over the past year. The candidate Point of Reference placed with us has been exceptional—she fully integrated into our team and has become someone we rely on daily. I highly recommend your team to anyone looking for reliable, cost-effective staffing solutions.

Lauren H.
Senior Director, Customer Marketing

Since implementing ReferenceEdge, I’ve had the opportunity to focus my role more on strategy and training to support our Customer Reference Program and other sales supporting activities. Where I used to spend my time reactively responding to requests or pulling data from various sources, I can more easily provide that same level of support for requests while also freeing up time to think and work proactively to strengthen our program.

MaryAnn Rains
Customer Advocacy Marketing Manager

Before ReferenceEdge, we had a homegrown solution that was using limited information from Salesforce; it was a manual and very slow process. The reference information was stored in pockets in various spreadsheets and quickly became obsolete with no single place to search. Too much time was lost finding and sourcing customer references and our advocates were being overused, so it was very apparent that we needed to search for a tool that could help us overcome those challenges.

Martha Casanova
Sr. Customer Marketing Manager

There are several ways we are measuring success. The one that I really like is what we call the “attachment rate”—it’s the percent of new Sales with references attached to them. That's a good indicator of how well our program is, both how it’s being adopted and how successful it is. The attachment rate is now one of my KPIs. This also validates another thing—how important references, and ReferenceEdge, are to new sales.

Jennifer Ells
Manager of Customer Advocacy
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dayforce
I’ve been thrilled with the staffing services provided over the past year. The candidate Point of Reference placed with us has been exceptional—she fully integrated into our team and has become someone we rely on daily. I highly recommend your team to anyone looking for reliable, cost-effective staffing solutions.
Lauren H.
Senior Director, Customer Marketing
dayforce
Since implementing ReferenceEdge, I’ve had the opportunity to focus my role more on strategy and training to support our Customer Reference Program and other sales supporting activities. Where I used to spend my time reactively responding to requests or pulling data from various sources, I can more easily provide that same level of support for requests while also freeing up time to think and work proactively to strengthen our program.
MaryAnn Rains
Customer Advocacy Marketing Manager
dayforce
Before ReferenceEdge, we had a homegrown solution that was using limited information from Salesforce; it was a manual and very slow process. The reference information was stored in pockets in various spreadsheets and quickly became obsolete with no single place to search. Too much time was lost finding and sourcing customer references and our advocates were being overused, so it was very apparent that we needed to search for a tool that could help us overcome those challenges.
Martha Casanova
Sr. Customer Marketing Manager
dayforce
There are several ways we are measuring success. The one that I really like is what we call the “attachment rate”—it’s the percent of new Sales with references attached to them. That's a good indicator of how well our program is, both how it’s being adopted and how successful it is. The attachment rate is now one of my KPIs. This also validates another thing—how important references, and ReferenceEdge, are to new sales.
Jennifer Ells
Manager of Customer Advocacy
Plans

What do you need?

How we can lighten your load:

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Advocate nomination follow up and qualification
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Advocate help desk (request fulfillment)
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Database clean up & maintenance
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Report and scorecard production
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Content review and updates
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Program education & user training
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Content development project management
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Customer event coordination assistance

How we can lighten your load:

Level 1
Level 2
Level 3
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Program and system training
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Database management
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ReferenceEdge configuration
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Content management (database & process)
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All of Level 1, plus:
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Advocate onboarding, profile creation
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Report generation
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Request fulfillment
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Recruiting
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All of Levels 1 & 2, plus:
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Strategic planning
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Functional integration with Events, Demand Gen, PR, Content, etc.
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Program promotion planning
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Customer interviews for written and video deliverables

Ready to get started?

Request a Quote

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