What happens when a webinar about customer advocacy turns into a candid conversation about trust, burnout, ethics, leadership, AI anxiety, and what customers actually want from brands right now?
Apparently… a lot.
Our latest episode of Breaking Through the Bullsh*t with Christina Garnett became one of the most honest conversations we’ve had yet.
Some of the themes we unpacked:
• Why trust is infrastructure — not a feeling
• The dangerous silence companies mistake for customer satisfaction
• Why incentives often become transactional instead of transformational
• The growing fatigue around performative authenticity online
• Why “customer advocacy” may need a complete identity shift
• The ethical tension between AI efficiency and human connection
• What future customer experience leadership actually needs to look like
If you care about customer trust, human connection, and where this industry is headed next — I think this conversation will resonate with you.
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