Meet Some of Our Customer Advocates!

Our customer advocates drive customer reference programs for some of the top technology companies.  Their programs leverage customer advocates to shorten sales cycles, increase close rates, and expand upsell opportunities.  They depend on ReferenceEdge to manage their customer advocate programs.

Here is a sample of our customers and their success stories. Also check out our Salesforce.com AppExchange reviews.

Amazon Web Services
Amazon Web Services
Erin Traudt, Executive Marketing Leader
“Lowering the barrier of entry of any additional technology is extremely important for user adoption. To have something like ReferenceEdge that is an extension of the Salesforce UI helps with the adoption.”

Dropbox
Dropbox
Kevin Kucharski, Customer Reference Program Manager
"ReferenceEdge serves as a crucial hub for tracking reference customers and activities centrally and communicating that information internally. The more I use ReferenceEdge, the easier I find my job, as it helps take away a lot of the manual data entry and retrieval that can make work no fun."
Ceridian
Ceridian
Spencer Duncan, Reference Program Manager
"ReferenceEdge put the ownership of references in the hands of those who are closest to the customers."
Epicor
Epicor
Ella Mckown, Customer Reference Program Specialist
"ReferenceEdge enables us to scale our reference program internally and grow our references externally.This tool allows our large sales force to self-serve and track their reference use case."
Genesys
Genesys
Lisa Kaspari, Reference Manager
"The ease of use within Salesforce saves us valuable time and eliminates the hassle of additional logins or security. It allows us to manage our reference needs from one central location within Salesforce."
Collaborative Solutions
Collaborative Solutions
Lindsay Mann, Senior Content Marketing Strategist
"ReferenceEdge has streamlined our entire reference process, increased visibility for the entire sales team, and greatly lowered the amount of back and forth emails."
Zendesk
Zendesk
Virginia Bryant, Customer Reference Program Manager
"The Point of Reference team has been invaluable in making sure we were able to drive success with the tool. They didn't just sell us and leave us to the wolves."

Elastic
Elastic
Daniel Palay, Manager, Global Customer Programs
“ReferenceEdge was the only one that was native to Salesforce®, which was a huge benefit because Salesforce is a prominent tool for Elastic, and I didn’t have to build any conduits to move data from Salesforce into the system or retrain people on a different interface.”

Genesys
Genesys
Danielle Hall, Senior Manager, Global Sales and Services Operations
“The peer-to-peer functionality enables account executives to quickly resolve easier requests and allows me to concentrate on reference situations where a sales representative requires assistance. Today, 66% of our reference requests are peer-to-peer.”

inContact
inContact
Alyse Chiariello, Director, Customer Marketing
"ReferenceEdge allowed us to build an advocacy program, and do more than just fulfilling reference requests. The integration with Salesforce is fabulous and helps us control how often a reference is used and how they are used.”

“Point of Reference is critical to providing Splunk with extra bandwidth for our program. The team members who have been on our account are all exceptional, many with expertise directly related to our industry. Not only do they work tirelessly, but they are also helpful as we continuously improve our best practices.”