Supplemental Staffing

Need an extra 8 hours, 24 hours, 40 hours per week? Point of Reference can help with top notch staffing solutions.

Most reference programs hit the wall at some point. The demands of the program outpace the bandwidth of the reference team. Yet with lean staffing budgets there isn't much hope for getting on top of the needs of the sales team, PR, and other reference-dependent teams. No light at the end of the tunnel.

There is an answer. Point of Reference puts extended members of your team at your disposal. You pay a fixed hourly rate invoiced monthly and we take care of the rest (payroll, benefits, etc.). With three staff levels we can provide optimally skilled and experienced people to help you dig out and stay ahead.

Level 1

  • Program and system training
  • Database management
  • ReferenceStor configuration
  • Content management (database & process)

Level 2

  • All of the above, plus:
  • Customer interviews/profiling
  • Report generation
  • Request fulfillment
  • Recruiting

Level 3

  • All of the above, plus:
  • Strategic planning
  • Functional integration with AR, PR, IR, etc.
  • Program promotion planning
  • Customer interviews for written and video deliverables

Where do you need help?

Here's a sample of some of the most common task/projects our team has made happen:

  • Reference nomination follow up and qualification (Includes outreach to the sales team and customer contacts)
  • Reference help desk (request fulfillment)
  • Database clean up & maintenance
  • Report and scorecard production
  • Content review and updates
  • Program education & user training
  • Content development project management
  • Customer event coordination assistance

How do you get started?

  • 1 - Decide what tasks/responsibilities need coverage
  • 2 - Choose the number of hours needed per week
  • 3 - Contact Point of Reference

Start knocking down those perpetually stalled, long delayed, back burnered projects today!

Point of Reference has been an invaluable partner in the success of our program. We greatly appreciate the seamless integration of ReferenceStor into Salesforce.com, which is essential to user adoption, and ultimately, return on investment. The other notable thing about Point of Reference is that service truly is hardwired into the company, and that matters for so many different reasons.

Polly Kruse
Director, Global Customer Programs
Ariba, Inc.